Program Management
Client: Asset and Fund Administration division of a large Global Bank
Background
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Provide program management support for multiple implementations of investment operation's outsourcing solutions to new clients
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Our Role
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Lead the implementation program management office:
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Define program governance framework
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Overseeing the day to day management of the program
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Overall planning, design and coordination of the program.
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Providing the executive steering committee with visibility of progress, issues and delays.
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Resolving conflicts/issues/dependencies and facilitating decisions making at an overall program level.
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Managing relationships with key clients and project personnel to address issues and agree on key decisions on scope and timelines that have a cross workstream or cross region impact.
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Oversight for the programs budget and the allocation of resources and skill sets across the program
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Outcome
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Established implementation governance framework.
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Defined communication plan and setup forums for Project Management Office and Program Working Groups to coordinate with one another across programs.
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Established an implementation working group to work on tactical, technical, and client-facing issues.
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Defined the global operating model and standard service definitions.
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Established a Global testing organization and methodology that monitored testing activities across all global programs.
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Established education program to train a cadre of program managers and Subject Matter Expertss with implementation experience for future projects.